Returns Policy
We want to put your happiness first and we want you to feel satisfied with your purchase.
If for any reason you are unhappy with the item received, we will gladly issue a refund according to the following guidelines:
Unless the items are bespoke, they can be returned within 14 days, as long as they are in their original condition.
Due to the nature of our shoes, please ensure they are packed carefully in order to maintain their condition.
If your item has been damaged during delivery, we will gladly issue a refund upon receiving photographic evidence of the damage. The original shipping fee will not be refunded, and you are responsible for covering the return shipping fee.
Our team will assess the item once they've been returned to our studio, before reaching out to you to discuss the next steps. If you are eligible for a refund, please allow 14-21 days for the processing to be completed.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
Please allow at least 21 days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Questions
If you have any questions concerning our return policy, please contact us at:
info@she-officiel.com
If for any reason you are unhappy with the item received, we will gladly issue a refund according to the following guidelines:
Unless the items are bespoke, they can be returned within 14 days, as long as they are in their original condition.
Due to the nature of our shoes, please ensure they are packed carefully in order to maintain their condition.
If your item has been damaged during delivery, we will gladly issue a refund upon receiving photographic evidence of the damage. The original shipping fee will not be refunded, and you are responsible for covering the return shipping fee.
Our team will assess the item once they've been returned to our studio, before reaching out to you to discuss the next steps. If you are eligible for a refund, please allow 14-21 days for the processing to be completed.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
Please allow at least 21 days from the receipt of your item to process your return. We will notify you by email when your return has been processed.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Questions
If you have any questions concerning our return policy, please contact us at:
info@she-officiel.com
