Shipping & Delivery

Where do we ship to?
We ship internationally worldwide via air with FedEx, with the exception of the following:

Andorra
Belarus
Comoros
Central African Republic
Cuba
Equatorial Guinea
Falkland Islands
Guinea-Bissau
Iran
Sierra Leone
Johnston Island
Syria
Kiribati
Yemen Arab Republic
Korea, North
Mayotte Island
Myanmar
Nauru
Niue
Russia
St. Helena
St.Pierre and Miquelon
Sao Tome and Prinicpe
Solomon Islands
Somalia
Sudan
Tajikistan
Tokelu Islands
Tuvalu
Ukraine
Venezuela
Wake Islands

How long does delivery take? 
Once your order is collected, please allow 1-2 business days for us to process the shipment. After processing, delivery usually takes 2-5 business days.

Please be aware that SHE OFFICIEL is not responsible for any delays caused by the shipping company, and we will do our best to inform you of any delays.

What are your shipping rates?
For shipments to the UK and Internationally, we offer express delivery through FedEx at a fixed rate of £25.

How do I track my order? 
Once your shoes are handed over to FedEx, you will receive an email containing the tracking number, allowing you to monitor the shipment's progress.

What about pre-orders? 
Pre-orders typically have a lead time of around 2 months due to the handmade nature of each pair of shoes. We understand that this may feel like a long time, but we promise that you'll receive something truly original.

For more information on pre-orders, please refer to our 'Order and Payment' section. 

Duties & Taxes
Import duties and taxes may apply upon delivery, depending on your location.
Duty and tax are not included and are the customer’s responsibility at the point of delivery.